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Q |
Where do I get a Claim Number? |
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A |
Claim numbers are issued by the
insurance company at the time you report
your accident. Just write the claim
number down and bring it in with you. If
you need assistance in obtaining a claim
number, we will be happy to assist you. |
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Q |
How long will the repairs to my vehicle
take? |
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A |
Quality
repairs begin with a detailed written
estimate. Our trained estimators make a
practice of anticipating problems before
they arise. However, damage is often
hidden and cannot be discovered until
your vehicle has been disassembled. If
this happens, your vehicle’s completion
date may need to be revised.
We will
keep you informed throughout the repair
process. We assure you we will
return your vehicle to you as quickly as
possible without compromising the
quality of the repairs. |
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Q |
Can I
take my vehicle where I want to have it
repaired? |
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A |
Yes. As the owner of the vehicle you
have the right to chose where your
vehicle is repaired. Most insurance
companies have shops they work with on a
regular basis and receive a discounted
rate. You do not have to agree to work
with the shop the insurance company
recommends even if the insurance company
says it will cost you extra if you take
the vehicle somewhere else. Rest
assured, we guarantee there will be no
additional charge to you as we work with
all major insurance companies. |
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Q |
Do I have
to get more than one estimate? |
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A |
No. There is no law in the state of
Oregon that says you have to get more
than one estimate. If an insurance
company asks you to get more than one,
explain to them that you would prefer to
work with Beaverton Auto Body & Paint.
If they need more than one estimate,
they can have one of their own
appraisers take a look at your vehicle.
All this should be done at your
convenience and choice of location
either your work, home or at our shop.
If the insurance company gives you an
estimate, we will repair your vehicle
according to their approved estimate and
contact them directly if any additional
supplements are needed. |
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Q |
I have a
brand new vehicle that has been involved
in an accident; can it look new again? |
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A |
Yes. We employ a state-of-the-art
process and factory approved paints that
enable us to accurately match your
vehicle's finish. |
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Q |
Are
rental cars available? |
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A |
Yes. We work with many of the major
rental car companies. We can either make
the arrangements for you or assist you
in the process. For your convenience,
the rental car company will meet you at
Beaverton Auto Body & Paint when you
drop your vehicle off for repair and
will pick the rental car back up from
our shop when the repair is completed. |
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Q |
Can other
repairs or services be done on my
vehicle while it is in your the shop? |
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A |
Yes, just be sure to notify your
estimator of the repairs or services
that you would like performed, so that
he or she can make the necessary
arrangements. We would be happy to
complete other repairs on your car. |
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Q |
What forms of payment do you accept? |
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A |
We accept
cash, insurance checks, personal checks,
Visa and MasterCard. |
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Q |
Do I have to pay a deductible? |
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A |
Whether or
not you are responsible for a deductible
is determined by your insurance policy
and who was at fault. It is best to
contact your insurance company or agent
to determine whether or not your
deductible has been waived or if you are
responsible to pay it.
If you are responsible for a deductible,
your payment will be due to us upon
completion of the repairs to your
vehicle. |
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Q |
Do you have towing available? |
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A |
Yes. If you
need to have your vehicle towed to us,
just give us a call and we will arrange
the towing. |
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Q |
What are betterment charges? |
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A |
Parts that
wear out and need to be replaced with
time and use (such as tires, batteries
and suspension parts) are commonly
subject to betterment charges when they
are replaced during the repair process.
The betterment charges are determined by
the insurance company and are pro-rated,
based on actual miles of your vehicle. |
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Q |
Is there a warranty on the repairs to my
vehicle? |
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A |
Yes. We
want you to feel confident that your
vehicle is being repaired correctly.
Beaverton Auto Body & Paint's
comprehensive collision repair warranty
gives you peace of mind. From every nut
and bolt of the body work, to the last
finishing touches by our master
painters, every aspect of your repair is
covered in writing. |
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Q |
How should I care for my new paint? |
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A |
While the
paint is still fresh (first 60 days)
avoid parking your vehicle anywhere that
substances could come in contact with
it. This includes under trees, where
bird droppings or sap could fall on the
new paint. If droppings, sap or bug
splatters do get on your vehicle, they
should be washed off as soon as possible
due to the acidic effect. Be careful
when adding fluids (gas, oil, etc.) to
your vehicle. The chemicals in the
fluids could damage the new paint. Do
not use a scraper on any of the paint.
When washing your vehicle within the
first 60 days, do not use a commercial
car wash. Their equipment can cause
damage. Using a mild car wash soap (NOT
household detergent) and clean fresh
water, hand-wash your vehicle with a
clean, soft wash cloth or sponge. Make
sure your vehicle's surface is cool to
the touch and is in the shade to avoid
water spots. Waxing is not recommended
within these first 60 days, but should
become a regular part of your vehicle
maintenance after this period. We
suggest waxing your vehicle at least 3
times per year. |
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If you did
not see your question listed above
please call us at (503) 469-8389 or
Email
us
and we will do our very best to
help. |
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